One very common question I receive from addictions, substance use and mental health treatment providers is how they can go COMPLETELY paperless within their organization. I would say a majority of providers understand that it’s not as simple as implementing an electronic health record and “poof” we’re there! Just like anything, there’s some proper planning and some questions to answer before moving towards that goal of going “paperless”.
What is your definition of going paperless?Yes, ideally, every paper and pencil form that clinicians fill out would be in electronic format right? Well, from my experience, most of the time going paperless doesn’t really mean fully paperless. Many agencies have other stakeholders that influence their workflow. For example, an agency that contracts with a state authority or private contract, might have a paper form requirement, thus you still have a paper trail.
So what most agencies mean when they talk about going paperless, is to have a way, to replace the paper filing cabinet with an electronic filing cabinet. Therefore, even if you can’t fully replace paper forms with electronic ones, because of an outside authority or influence, you can still find a way to electronically FILE those records, so that the client’s CHART is paperless.
Basic features your EHR should have when going paperless
There are other features to consider, however, I believe these are some of the core things you should look for when evaluating your workflow and readiness to “go green”.
Dylan Lambrecht, Account Specialist/Orion Healthcare Technology
If you are looking for an EHR system to go paperless, Orion Healthcare Technology can help! We offer an EHR cloud-based clinical and billing software suite called AccuCare which can integrate with your daily processes and procedures. This product offers features to customize your own forms, upload external files and capture electronic signatures. This secure, HIPAA ready software, can take the worry out of clinical documentation and record keeping. They offer multiple options for cloud-based storage which we would be happy to discuss with you in detail. If you don’t have the staff or the time to build the forms yourself, you can hire us to build the forms within your database. The option is yours!
To our loyal customers and the healthcare field:
As COVID-19 makes its way across the globe, it’s affecting our communities including the addictions, mental health and substance use disorder community. As we continue to monitor Coronavirus (COVID-19) developments closely, I wanted to take this opportunity to keep you posted on our developments concerning COVID-19 for business continuity and the future of telehealth with AccuCare.
We implemented our business continuity plans to maintain a safe work environment for our staff while also ensuring our operations run as smooth and effectively as possible for our customers. Some of those actions include:
Telehealth and AccuCare EHR
In addition to our support and operations, we have escalated our efforts in adding a Telehealth component to work with our AccuCare EHR System. We understand the need for this feature and how valuable this can be, especially with the current health crisis the world is facing. With that said, we are working diligently with our development team and several partners, to provide a telehealth feature that can work with our AccuCare System along with an implementation guide to help you get started. Stay tuned.
Thank you again for your continued support. We appreciate what you do for the field, and we will continue to use every effort to deliver uninterrupted services to all of our customers. We hope you, your staff, your clients and your families, remain safe and healthy through this time.
Sandra A Jones
President, Orion Healthcare Technology, Inc.
The term revenue cycle management (RCM) refers to the financial process surrounding a healthcare appointment. RCM can also often be referred to as behavioral health or medical billing. No matter what name you give it, RCM takes more skills and knowledge to complete than you may think. Keep reading to learn about the steps in the revenue cycle and the benefits of outsourcing its management.
The Complete Revenue Cycle
How many steps does the revenue cycle have? The answer depends on who you ask. Many sources list about seven to nine different steps in the process. Here are nine medical billing steps to give you the full picture:
The order of these steps can vary, but they all have an important role to play in behavioral health/medical billing. Making a mistake during one task can result in mistakes in further steps. Accuracy and efficiency are critical to successful RCM.
Benefits of Outsourced Revenue Cycle Management
While behavioral health/medical billing seems simple at first glance, it requires dedicated attention, resources and skills. Both small and large healthcare practices can have difficulty giving billing the care it needs. Outsourced billing services have the training and resources to complete RCM correctly and efficiently. An established RCM provider will look out for you by keeping records secure and finding ways to increase reimbursements. RCM services can complete the billing steps for you so you can focus on your clients.
Working With Orion’s Outsource Billing Service
Thanks to decades of experience, Orion Healthcare Technology’s outsourced billing team provides accurate and fast RCM services. We specialize in the behavioral health and addiction fields, so we understand how to bill for these unique services. Physicians and other general healthcare professionals can also take advantage of our services. If you request our outsource billing services, we only charge an affordable percentage fee based on your collected payments.
Our cost-effective solutions help healthcare professionals better serve their clients. If you would like to learn more about our services, contact us online today.
America’s opioid crisis places a severe burden on public health. However, early intervention can prevent abuse and addiction before they happen. Health professionals have many opportunities to identify abuse and address it before it worsens. Learn how to pinpoint potential opioid use disorders and save lives.
The Opioid Abuse Epidemic
Our country has an opioid crisis that affects everyone’s well-being. Between 1999 and 2016, the public dangers posed by opioid addiction skyrocketed. In 2016, fives times as many opioid-related overdose deaths occurred as in 1999. Over the course of nearly two decades, more than 630,000 people died from drug overdose. Now, 115 Americans die every day from an opioid overdose. We haven’t lost all hope, however. Health professionals like you can save patient lives with early detection.
Preventing Substance Abuse by Recognizing the Signs
Opioids change the brain chemistry of someone who uses them. They create imbalances in the pleasure-reward system that can result in a reliance on opioids to feel positive feelings. The longer that someone takes opioids, the more likely they are to build dependency. Withdrawal symptoms become more severe when a patient has to stop taking opioids after an extended time.
Many patients can handle the effects of opioids without developing an addiction. However, the nature of this drug makes it easy for dependence to escalate into abuse. Health professionals need to identify the risk of abuse happening before it turns into a dangerous condition.
Opioid Abuse Risk Factors
Certain patients have a higher chance of developing opioid abuse and addiction than others. These opioid abuse risk factors include:
Not all patients with these traits will abuse opioids or become addicted. However, they should have extra care and attention to ensure they have a positive treatment experience.
Anyone with a high risk of opioid use disorder benefits from early intervention. However, specific populations have a critical need for it, including:
Using the Opioid Risk Tool for Abuse Prevention
The AccuCare EHR’s Opioid Risk Tool (ORT) uses a research-supported assessment to identify the risk of abuse in your patients. After you answer a few questions, the tool calculates a score indicating their likelihood of aberrant behaviors, which are actions that suggest abuse and addiction. AccuCare’s ORT can help you monitor at-risk patients and potentially save lives.
About the AccuCare EHR SystemWe developed AccuCare to assist behavioral health professionals in managing their practices. This online application lets you:
Our team adds regular free updates such as the ORT to help you serve your patients more effectively. To learn more about the AccuCare system, contact us today. Request a free software demo to test out AccuCare’s features yourself.
Accurate and efficient billing is crucial to running an effective behavioral health practice. But, you can have difficulty with revenue cycle management if you don’t have the resources. Outsourced medical and behavioral health billing can help these practices serve clients better.
Here are five ways your practice could benefit from outsourced revenue cycle management services.
1. Increased Accuracy and Compliance
As healthcare technology grows, compliance policies change to make room for it. If you don’t have someone to keep track of these updates, you have to take time away from serving clients. Since outsourced services specialize in billing, they already understand how to stay compliant. Their staff members also dedicate themselves to maintaining accuracy. Thanks to these factors, your clients receive accurate and compliant billing, and you have more time to help them.
2. Maximized Security and Privacy
You want to keep your clients’ personal information safe to follow HIPAA and protect them from harm. An established revenue cycle management provider will make their security policies transparent. As best practices for data safety evolve, so do their confidentiality measures. You and your patients’ information stays secure in a professional services’ hands.
3. Improved Efficiency
Outsourced behavioral health billing services understand how to process claims quickly and accurately. If you choose a service that trains your staff members, they can also help your team work faster. Companies that have direct relationships with insurance providers can improve efficiency even further. Since they don’t have to send their claims to a separate clearinghouse, your billing gets processed more quickly.
4. Reduced Costs and Increased Profits
The money invested in a quality billing service often increases a practice’s profits. You avoid spending money on the latest billing software, equipment and training. Improved accuracy and efficiency help you receive higher reimbursements from your claims, as well. With an expert handling your revenue cycle management, you can rest assured you’ll make the most out of your money.
5. Happier, Healthier Clients
We saved the most important benefit for last — client satisfaction. Outsourced medical billing allows you to achieve your goal of increasing client wellness. Letting a professional service process your claims gives you the time and resources you need to focus on the people you serve. It also reduces the stress put on your staff, making it easier for them to provide quality care.
Outsource Billing Services From Orion Healthcare Technology
Did you know that Orion Healthcare Technology offers outsourced behavioral health billing? While we specialize in behavioral health and addictions, we also serve medical practices. Our team members understand the best practices in the industry and aim to get you the highest reimbursements possible. We charge a percentage-based fee calculated from your collected payments. That means providers of any size have the chance to benefit from our billing services.
Would you like to learn more about revenue cycle management services from Orion? Visit our outsource billing services page or get in touch with us online. We also have a Frequently Asked Questions page that provides even more information.
On Oct. 24, President Donald Trump signed The SUPPORT for Patients and Communities Act. This bipartisan bill aims to resolve the opioid crisis by increasing access to addiction treatment and promoting recovery. Learn more about this opioid epidemic bill and the importance of tracking addiction outcome measures in your practice.
About the SUPPORT for Patients and Communities ActThe SUPPORT for Patients and Communities Act opioid legislation opens up new ways to fight opioid addiction for patients and researchers, including:
This bill also acknowledges that addiction is a disease. Confirming it as a medical condition helps reduce the stigma around addiction and reject the idea that it comes from a moral failing.
The Importance of Tracking Outcome Measures for Treatment EffectivenessBehavioral health professionals have a part to play in the fight against opioid addiction. Many of the underlying causes of opioid abuse involve mental health conditions, a history of substance abuse or trauma. Patients count on the behavioral health field to address these issues. With behavioral health at the forefront of addiction causes, professionals can track outcome measures to find aberrant behavior. AccuCare simplifies the process with the Opioid Risk Tool (ORT).
AccuCare’s Opioid Risk Tool (ORT)The ORT feature in our AccuCare online system allows you to detect a patient’s risk of opioid abuse with a simple questionnaire. After you enter the answers to questions about trauma, substance abuse history and mental health, ORT generates a score. This number indicates the patient’s risk of developing an opioid abuse disorder.
We based the ORT feature on a research-supported screening tool with more than 90 percent accuracy. Patients who receive a high score have a greater chance of performing aberrant behaviors that suggest opioid use. ORT acts as the start of a conversation that could save a patient’s life.
Contact Us Today
At Orion Healthcare Technology, we empower behavioral health professionals to improve patients’ well-being. To learn more about AccuCare and ORT, call us at 844-359-0540 or request a free demo.
Revenue cycle management, also known as RCM, involves the steps taken to bill clients and their insurers. In the behavioral health and medical industry, providers must follow a specific procedure to charge payments. When completing this process, they have to comply with every relevant regulation. In this blog post, we’ll explain the revenue cycle and the benefits of outsourcing behavioral health/medical billing.
What Is Revenue Cycle Management?
In revenue cycle management, a provider or company uses behavioral health/medical billing software to record and process payments. RCM covers the entire revenue cycle, which includes the following steps:
Benefits of Outsourcing Revenue Cycle Management
As you can see, RCM involves many functions that need expert management to do correctly. If you make a mistake early on in the cycle, it can carry on to the next steps. Small medical and behavioral health practices often don’t have the resources to handle this process. In some cases, even larger providers can’t take on the work effectively.
That’s where outsourced billing services come in. They help healthcare providers by:
If you would like to learn even more about our outsourced behavioral health billing, contact us online today. An Orion representative will get in touch with you within one business day.
Many people consider physical and mental health problems completely separate from one another. However, medical and behavioral health professionals understand that the two affect each other. Addiction to opioids and chronic pain have physical and emotional symptoms that we shouldn’t ignore. By addressing both problems from all angles, we can curb the opioid crisis impacting the United States.
About The Opioid Epidemic
According to NIDA, about 2.1 million Americans had a prescription opioid-related substance use disorder in 2016. That same year, 626,000 had a heroin use disorder, and 15,000 died from heroin overdose. Overall, an average of 115 people die from opioid overdose every day. These statistics show only a small part of the impact that opioid abuse has on public health. It causes an immeasurable amount of physical and emotional harm to patients and their loved ones.
New Opioid Regulations and Their Effect on Chronic Pain Patients
As a result of the increasing opioid problem in the United States, the CDC issued new opioid prescribing guidelines in 2016. They suggested a lower reliance on opioids as the first line of care for pain. Many patients undergoing opioid treatment feel dismayed by these changes. The updates make it seem like the healthcare system treats them as part of the problem.
We believe that the CDC has good reason to change how we prescribe opioids. However, these patients have understandable concerns about an increase in the burden of chronic pain.
How You Can Help Patients Taking Opioids for Chronic Pain
Behavioral health professionals from all disciplines can help pain patients manage their symptoms. Healthcare frequently leaves pain treatment up to specialists and general providers, but you also have a part to play. Pain causes a wide range of psychological symptoms often left unaddressed. When we don’t target the emotional aspects of pain, substance abuse becomes more likely due to mental illness’ role as a risk factor. The patient also has a difficult time trying alternative and supplemental therapies because of mental health symptoms like fatigue and lack of motivation.
Additionally, tackling the emotional symptoms of pain could reduce a patient’s need to rely on opioids. That’s not to say that pain patients can “get over” their conditions. However, the APA states that research indicates that some forms of psychotherapy could work as well as surgery to relieve pain.
If you don’t already address chronic pain symptoms, consider what you can do for your chronic pain patients. Even starting a simple conversation could make a big difference.
About AccuCare and the Opioid Risk Tool
AccuCare and its new Opioid Risk Tool (ORT) feature make it easier than ever to monitor addiction risks in your patients. The ORT uses a research-supported questionnaire to calculate a patient’s potential for abuse. Answer a few simple yes or no questions, and the ORT automatically calculates a score that helps you understand your patient’s risk. That way, you can monitor patients with high scores and stop addiction before it happens.
Contact us to learn more about AccuCare features, or request a demo today to see them for yourself.
Fentanyl and other synthetic opioids lie at the forefront of today’s crisis. Their potency and high price on the streets make them a lethal danger in the opioid epidemic. Behavioral health professionals must understand the harm caused by fentanyl and other opioids to fight back against abuse and addiction.
What Is Fentanyl?
Fentanyl is a synthetic opioid with a potency 100 times higher than morphine and 50 times stronger than heroin. It comes in the form of branded prescription drugs such as Actiq and Duragesic. The drug also has street forms with names like Jackpot and TNT. Some of these street drugs consist of heroin laced with fentanyl for a stronger effect.
Doctors generally only prescribe fentanyl for patients with severe conditions. Certain analogs to fentanyl, such as carfentanyl, have such a high potency that they require protective gear to use safely.
How Does Fentanyl Fit Into the Opioid Crisis?According to the CDC, the opioid crisis has three waves that occurred over the course of two and a half decades. The third wave started in 2013 and signaled an increase in overdoses related to synthetic opioids. Deaths related to synthetic opioid overdose often involve illicitly manufactured fentanyl (IMF).
Many people who take IMF don’t realize they’re taking it. Illegal opioid sellers cut heroin and other drugs with fentanyl to enhance the high their products create. Fentanyl’s strength results in severe dependency that causes users to seek out increasingly stronger opioids.
Fentanyl Usage StatisticsConsider the following statistics:
The Importance of Combating Fentanyl Abuse and AddictionSynthetic opioids such as fentanyl caused over 19,000 deaths in 2016. These numbers increase every year. However, behavioral health professionals can help our country reduce these statistics and save lives. They can detect fentanyl addiction and abuse during care, sometimes before abuse even happens. Their role in the healthcare system gives them prime opportunities to refer patients to opioid use specialists. You can fight back against fentanyl abuse by:
Using AccuCare and the Opioid Risk Tool to Predict Aberrant Behaviors
At Orion Healthcare Technology, we want to help behavioral health providers serve their patients. That’s why we added the Opioid Risk Tool (ORT) to our AccuCare EHR application. Developed using in-depth research, the ORT employs simple questions to determine a patient’s risk of opioid abuse. It creates a score that quantifies your patients’ risk of showing aberrant behaviors, or activities that indicate possible abuse. With over 90 percent accuracy, the ORT helps you understand which patients to monitor for opioid abuse.
To learn more about AccuCare, contact our customer support team or request a free demo.
We are pleased to announce the new Opioid Risk Tool (ORT) feature in our AccuCare online system. Opioid abuse impacts the well-being of everyone, and we want to contribute solutions to this nationwide epidemic. Let us explain the importance of preventing opioid addiction and how the ORT can help.
The Importance of Opioid Addiction PreventionOpioid addiction is a critical public health emergency. A surge of prescriptions for opioid painkillers in the 1990s escalated into widespread dependence. Today, over 115 Americans die every day from opioid overdose.
Addiction puts significant stress on the mental and physical health of patients and their loved ones. The United States must dedicate valuable resources to combat the epidemic. Reports estimate that we pay more than $500 billion annually on the opioid crisis. While patient lives are more valuable than any amount of money, this situation also places an economic burden on our country.
Behavioral health specialists have a vital role to play in opioid addiction prevention. Many opioid abuse risk factors involve trauma, mental health issues and previous substance abuse. Behavioral health practices often serve patients who have these vulnerabilities. This field has prime opportunities to identify aberrant behaviors before dependence becomes severe. Using tools such as the ORT helps professionals identify the potential for abuse.
Detecting Prescription Opioid Abuse With the ORTAccuCare’s ORT feature uses a screening tool developed in a 2005 study by Lynn R. Webster, MD, and Rebecca M. Webster. They evaluated 185 pain patients with a self-administered form of the ORT. This questionnaire had over a 90 percent accuracy detecting low-risk and high-risk patients. Patients with high scores were very likely to express aberrant behaviors that indicate opioid abuse within the following 12 months.
The ORT automates opioid abuse risk assessments using simple-to-understand technology. It records the following risk factors:
Enter the answers to nine yes-or-no questions to calculate a patient’s risk of addiction and abuse. Each answer provides a score dependent on the patient’s gender. The same page presents a key showing the level of risk indicated:
You do not need to do any of the math yourself — the ORT tracks your patient’s score automatically. After you finish the assessment, you can visit the Screening Tools/Supplements page to generate a report of the results.
About Orion Healthcare Technology and AccuCareAt Orion Healthcare Technology, we want to give behavioral health practices the tools they need to improve their patients’ lives. Our AccuCare online application allows you to manage your patient records and practice management securely. It helps you every step of the way, whether you need to complete a patient intake or process billing.
It requires careful consideration to choose the right electronic health record system. We provide a free AccuCare demo to help you determine if our software meets your needs. Call us at 844-359-0540, or submit a demo request to get in touch with an Orion representative.