Customer Support

Customer Support/Help Desk

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Contact us if you are having issues that need immediate attention at our toll-free number 800.324.7966!

RESOURCES

• Applications
• Case Studies
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• Orion Healthcare Blog
• Electronic Health Record 101
  

ACCUCARE 101

Electronic health records are the basis of modern healthcare, so understanding what they are and how they’re used in modern healthcare systems is essential. Learn More on our Electronic Health Record 101 page.

Electronic Health Record 101 →

Following the installation and implementation, Orion’s Customer Support Specialists will perform ongoing customer service and technical support to your users. Our remote diagnostic systems are often able to detect and resolve problems immediately. In addition, you will receive:

• On-going access to clinical and technical professionals via our toll free 800 number, emails or Website via www.MyAccuCare.com for questions or problem resolution
  
• Real-time on-line support via phone conferencing (and web) for product orientation, demonstrations and user assistance
  
• Free access to online tutorials and videos to assist with training and orientation
  
• Periodic notices via email or phone with AccuCare Web user tips or upcoming product features
  

In partnership with NAADAC (National Association for Addiction Professionals), Orion Healthcare Technology offers FREE continuing education credits to our customers who participate in the online webinars.

Success Stories & Case Studies

Orion Healthcare Technology, Inc. was awarded a contract with the State of Nebraska Department of Health and Human Services (DHHS) Division of Behavioral Health (DBH) to provide a custom built, centralized data system (CDS) to provide a tool for both the State and its providers to reduce duplicate data entry, streamline workflow and improve quality […]

READ FULL CASE STUDY

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